F.A.Q.

Here are some common questions about Cables.ph

Getting
Started

Are Your Products Authentic?

All products are 100% authentic and manufactured by Cables.ph. We take quality and authenticity seriously which is why we test every single batch of our product.

Is This Safe For ________? Can I Use This With My ___ Phone?

Our Products are deisgned to work with the widest variety of devices. Please check the individual product listing for a compatability list. 

Do You Offer Wholesale Accounts?

Yes please contact us to setup a wholesale account. 

What Is Your Minimum Order Quantity?

For retail sales there is no minimum. For wholesale minimum orders are determined by your volume.

Shipping

How Will My Product Ship?

We utilize Lazada’s shipping infrastructure to ship all of our products to the entire county. They use the best shipping partner based on your location and payment option.

When Will You Ship My Order?

For items currently in stock we usually ship same or next day. Items on back order are shipped they day they arrive at our warehouse. 

Can I Pick Up Or Drop Off Product At Your Office?

We do not offer pick ups from our Cebu office. For Returns, please follow our money back guarantee steps.

Can You Ship Internationally?

Currently we only ship domestically within the Philippines. 

Payment

Do You Accept COD?

Yes. We utilize Lazada’s COD shipping process to get your product to you Cash On Delivery.

Can I Pay With A Credit Card?

Our website uses Paypal which accepts all major credit cards. 

Can I pay with bank transfer?

We suggest that you visit our Lazada store for this option. 

Returns

If I Don't Like My Product, Can I Return It?

Yes. We Offer A Lifetime Guarantee On Our Products. Money back within 30 days or replacement after 30 days.

Lazada also offers a 7 day return guarantee.

Still need help? Send us a note!

For any other questions, please contact us or 

022032051 041

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