Frequently Asked Questions
Are Your Products Authentic?
All products are 100% authentic and manufactured by Cables.ph. We take quality and authenticity seriously which is why we test every single batch of our product.
Is This Safe For ________? Can I Use This With My ___ Phone?
Our Products are designed to work with the widest variety of devices. Our Type-C and Micro USB Cables work will all devices that use these plugs. Chargers will work for any device that accept a USB charge cable, Apple included.
Do You Offer Wholesale Accounts?
Yes please contact us to setup a wholesale account.
What Is Your Minimum Order Quantity?
For retail sales there is no minimum. For wholesale minimum orders are determined by your volume.
How Will My Product Ship?
We utilize Lazada’s shipping infrastructure to ship all of our products to the entire county. They use the best shipping partner based on your location and payment option.
When Will You Ship My Order?
For items currently in stock we usually ship same or next day. Items on back order are shipped they day they arrive at our warehouse.
Can I Pick Up Or Drop Off Product At Your Office?
We do not offer pick ups from our Cebu office. For Returns, please follow our money back guarantee steps.
Can You Ship Internationally?
Currently we only ship domestically within the Philippines.
Do You Accept COD?
Yes. We utilize Lazada’s COD shipping process to get your product to you Cash On Delivery.
Can I Pay With A Credit Card?
Our website accepts standard credit card payment as well as Paypal which also all major credit cards.
Can I pay with bank transfer?
Not at this time. However country wide COD is available.
If I Don't Like My Product, Can I Return It?
Yes. We Offer A Lifetime Guarantee On Our Products. Money back within 30 days or replacement after 30 days.
Lazada also offers a 7 day return guarantee.